Alive Upon Arrival Guarantee

We are committed to ensuring that your live orders arrive in excellent condition. In the unlikely event that your queen ant or isopods do not arrive alive, we will send a replacement or offer a refund if we are out of stock (for U.K. orders). For E.U. orders, while we are unable to refund the delivery fee, we will replace your ants or isopods free of charge; however, re-shipment will require repayment of the shipping fee.

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Requirements for Claims

To process any claims, we require a clear photo of the deceased queen ant, colony, or isopods within their original container, with our business card visible in the image for verification. For isopod cultures, we can only provide reimbursement or replacement if more than two isopods are dead upon arrival. On rare occasions, we may ask that you return the test tube or container so we can investigate further and arrange a replacement at no additional cost.

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How to Claim

To initiate a claim, please contact us with the requested information above and your order number (including photos for verification) via one of the following methods:

• Email: Info@AntsDavey.co.uk

• Facebook/Instagram: @AntsDavey

We’re here to assist you and will respond as soon as possible to ensure your order is resolved promptly.

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Please note:

• This guarantee applies solely to queen ants, isopod cultures, and their condition upon arrival—not to any accompanying workers or brood.

• Any claims must be submitted within 12 hours of delivery.

• Missed deliveries, redirecting orders to a different address, or any delay in collection will void the guarantee, as extended time outside your care can affect the condition of live shipments.

 

Our Commitment

With over five years of experience in shipping live animals, our packaging methods are designed for optimal safety. Although we cannot control handling during transit, we take every precaution to ensure your queen ants, colonies, or isopods reach you safely.

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Policy on Fraudulent Claims

Any attempt to falsely claim replacements or refunds will result in immediate blacklisting and a permanent ban from future purchases.